Customer Service

It is a frightening fact of business life that we spend six times as much money attempting to get

new customers in business than we do to up-sell , on-sell and generally over service our existing

customers. Another frightening fact is that 68% of customers who stop buying from a company

do so simply because of perceived differences and poor customer service. The business actually

did not do anything wrong ,the customer just thought the organisation did not care enough and

the product was delivered without good customer service. How would you like customers to tell

everyone and shout from the roof tops that "your business" is the business to deal with for all

products and services. You can learn how to deliver superior customer service in your business on this 1 day face to face Customer Service Training Day at the Business Vault .This training day

will help you and your business keep your customers coming back for more repeat business &

bringing their friends and colleagues along with them. This work shop will show you how to never

have another "satisfied customer" and create " raving fans". We also offer a two day training program in Customer Service which goes into more detail in to how to improve your customer service skills to improve your business service .

The 1 Day Customer Service Training Program Includes-

-Defining good customer service

-Building customer loyalty

-Personalising client relationships

-Finding the " Human Moment"

-Dealing with hostile customers & customer objections

-Using empathy to manage clients

-Gaining confidence in customer service

-How to deliver a superior customer service experience for repeat business

The 2 Day Customer Service Training Program includes-

-Defining customer expectations & excellent customer service

-Key elements of customer service & necessary skills & expectations

-Details of customer supplier chain,cycle of service & moments of truth

-Verbal & non verbal communication methods & how to create a good 1st impression

-Telephone communication techniques ,best practice & benefits of telephone communications

-Building customer rapport ,using questioning skills and listening techniques with customers

-Team exercise to show importance of good team work & communications in customer service

-The best step by step approach to handling customer service complaints and queries

-Dealing with difficult situations and preventing conflict when dealing with customers

-Turning all customer complaints into compliments and loyal customers for your company

-Putting it all together ,review & full action planning for better customer service provision

The Business Vault Customer Support Training Template

Provide your customer support representatives with plenty of knowledge and new skills to offer your customers the best experience with this Customer Support Training Template .This template is for all L&D professionals ,instructional designers and customer support managers in the work place & can be customised to your organisational requirements .Train your companies customer service support representatives with this training template so they can offer the best possible customer service experience to your business customers and increase overall customer & client satisfaction. This training template can be used as an additional tool to the 1 & 2 day programs.

The Business Vault Customer Support Training Template Includes-

-What customer service is

-What empathy is and how you can develop it

-How to listen to and understand customers

-How to have a better conversation

-Positive language and improving the mind set

*Please contact The Business Vault for more details at sharon@bodycoachfitness.com or at the

following telephone number 07875086760*